Neat Fleet Boston
Know before you book.
Simple requirements, clear answers, and a faster path to the keys for weekly and long-term rentals in Greater Boston.
The essentials, up front.
Neat Fleet is built for renters who need a reliable vehicle for a week or longer. Review the basics below before choosing an available car.
Before you reserve
What is the minimum rental period?
All Neat Fleet rentals have a 7-day minimum. Longer-term rentals are welcome.
Who can rent?
Renters must be 25 or older and have a valid driver’s license.
Do I need insurance?
Yes. Proof of active insurance is required before pickup. Please have your insurance information ready so we can review it before you receive the keys.
What type of insurance do I need?
You must provide proof of active insurance before pickup. If you have questions about whether your policy applies, check with your insurance carrier and contact us before reserving.
Do I need to add the rental vehicle to my insurance policy?
No. Most renters do not need to add the rental vehicle to their insurance policy. If you plan to use the vehicle for rideshare work, contact us before booking because different insurance requirements may apply.
Can I be added to Neat Fleet’s insurance policy?
No. Renters must provide their own active insurance before pickup.
How do I reserve a vehicle?
Click Book Now to choose your dates, select an available vehicle, and start your reservation online.
Where does Neat Fleet serve?
We serve Greater Boston and the surrounding area, roughly within a 50-mile radius. Contact us to confirm options for your location.
Can I rent for fewer than 7 days?
No. Every Neat Fleet rental has a 7-day minimum.
During your rental
Can I travel out of state?
Yes. Out-of-state travel is permitted. If you expect to travel a significant distance outside Massachusetts, please let us know in advance so we can support your trip.
Can I extend my rental?
Need more time? Contact us as early as possible. We will confirm availability and the next steps for extending your rental.
What if I have a question while renting?
Call or text our team at 857-244-1313. We can help with rental questions and next steps.
How quickly can I pick up?
After your reservation is confirmed and requirements are complete, vehicle check-out takes 10 minutes or less.
Pricing, payments & reservations
What does it cost to rent?
Pricing depends on the available vehicle, your rental dates, and length of rental. Choose your dates to see current availability, or call or text us with a question.
Is there a refundable deposit?
Yes. A $100 refundable deposit is required for your rental.
What payment methods do you accept?
We accept cards, including Apple Pay and Google Pay, as well as Zelle. Cash is accepted at pickup only.
Do I need to pay the full rental amount up front?
At pickup, your $100 refundable deposit and your first week’s rental payment are due.
How long can I keep a vehicle?
Long-term rentals are welcome, and we can extend your rental as needed. For extended rentals, we renew the rental agreement and complete a vehicle check-in every 28 days.
Can I cancel or change my reservation?
Contact us as soon as possible if your plans change. We will review your reservation and explain the available next steps.
Vehicle care & on-the-road support
What if I receive a ticket or parking violation?
Please let us know promptly. Depending on the violation, we will determine the next steps; the renter may be responsible for payment or an appeal may be appropriate.
What about toll roads?
Renters are responsible for all tolls. Toll charges are billed weekly.
Who handles vehicle maintenance?
If maintenance is needed, submit a request through our Help page before arranging service or repairs. Depending on urgency and availability, a mobile mechanic can typically be dispatched within 24 hours.
What if I need roadside help?
First make sure you are safe. In an emergency, call 911. Then call or text Neat Fleet at 857-244-1313 so we can help coordinate next steps.
What should I do if I am in an accident?
Make sure everyone is safe and call 911 when needed. Then call or text us at 857-244-1313 as soon as you can so we can support you.
Do you offer delivery?
No. Vehicles are available for pickup.
Ready to get moving?
Check current availability, or call or text with a question before you reserve.